Refund and Returns Policy

REFUNDS AND RETURNS POLICY

You can return an item, for any reasonable reason, within 30 days of receipt.*

If the item you wish to return is faulty, we will require either photo proof of the faulty item or provide you with a stamped, self-addressed post pack in which to return it to the appropriate seller. You will then be offered a replacement or repair of the faulty item or a full, whichever you prefer. Any refunds will be transferred back to the original payment method, eg. your credit card.

If you change your mind on a purchased item, you will be given the option of a store credit with that particular seller, and any shipping costs incurred will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received.

Please note: Store credits are valid for 1 year from the date of issue, unless specified otherwise.

Our sellers don’t accept exchanges.

*Items that cannot be refunded for change of mind include: personalised products, made-to-order, underwear, earrings for pierced ears and food or makeup items that have been used or opened. All items being returned must be dispatched/shipped within 10 days of the return being approved, and must be in original condition and packaging and not affected by being used in an abnormal way, or reduced in value by delay on your part. If these requirements are not met, the seller reserves the right to deny a return.

If for any reason a product you have ordered is not available or out of stock, we will also refund you via your credit card or offer you a store credit to the same value, and in this case any shipping costs will be refunded.

Please note: We are unable to return or exchange an item that is not being returned or exchanged by the original purchaser.

To request a refund or credit, the following steps must be completed.

  1. Login to our online customer portal (if you created an account at the time of purchase)
  2. Choose the order in which your refund or exchange is being requested.
  3. Select the product(s) you wish to return from that order.
  4. Request a ‘Return Warranty’
  5. If you do not have a customer account, please email your order receipt to hello@kingstoncollective.com.au

Your refund or seller store credit application will be reviewed and responded to within 72 hours of submission.

Your refund, replacement product, or seller store credit will be issued within 48 hours of approval.

The customer is liable for any shipping costs incurred for the returning of products to the seller.